Optimizing data structure and automation process for help center content

The participants in the meeting, referred to as State Changers, discussed the database structure for a help center. They identified an issue with how articles were imported and categorized in the system. They explored possible solutions, such as using multi-reference fields and utilizing Xano functions. The participants also discussed the frequency of updating FAQs and the process of syncing data. They concluded that the best approach would be to import articles first, then sections, and finally categories, using the corresponding IDs in each step. They also discussed the possibility of automating the import process using APIs. Lastly, a link was shared for further exploration of an automated solution.

(Source: Office Hours 12/1 )

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