Discussion on Enhancing Dialog Flow Response Through Xano
In this meeting, the State Changers discuss resolving issues with time management and scheduling functions within a Customer Relationship Management (CRM) system and integrating Xano as a backend. The project requires patients to book appointments, offering different time slots for the specified day. However, the current function outputs all times slots for a given day, which can feel overwhelming.
To improve this, the team suggests reducing repetition—remove the repetitive day reference when listing times, giving it a cleaner look. Further, to handle these nonprinting characters, they recommend using JSON encoding and decode filters in Xano.
Furthermore, they show how one can diagnose what makes the system take longer when it seems like it's running forever. The team clarifies that the duration mainly depends on external API and database calls, as these take a significant amount of time.
They also teach how to embed and tokenize the main message in a more human-friendly context while working around Xano, which doesn't let you copy the items around.
By the end of the meeting, the users show a better understanding of how to use array-display functions, identify time-consuming processes in functions, manipulate string output using JSON, and make system responses feel more intuitive for end-users.